Reachu App Privacy Policy
Reachu "the App” provides services related to the synchronization of ecommerce data for instance, but not limited to inventory synchronization, order synchronization and product information synchronization across various online stores, "the Service" to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.
Personal Information the App Collects
When you install the App, we are automatically able to access certain types of information from your Shopify account:
Contact information (your contact information such as email, phone number and address)
Store name (the name and url of your store)
Product data such as inventory, pricing and descriptions
Customer data (such as name and email address)
Order information (such as products purchased)
Additionally, we collect the following types of personal information from you and/or your customers once you have installed the App:
Email
Name
Address
Phone number
VAT number
Billing Information
Shipping rates
Information about individuals who visit your store, such as their IP address, web browser details, time zone, and information about the cookies installed on the particular device.
We collect personal information directly from the relevant individual, through your Shopify account, or using the following technologies: “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
How Do We Use Your Personal Information?
We use the personal information we collect from you and your customers in order to provide the Service and to operate the App. Additionally, we use this personal information to: Communicate with you; Optimize or improve the App; and customer support.
Sharing Your Personal Information
We may share your information in order to provide our services to you, for instance with our payment processing provider Stripe Inc. in order to process orders and handle subscription payments.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Your Rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data Retention
When you place an order through the Site, we will maintain your Order Information for our records for as long as the customer relationship is active and up to 12 months unless and until you ask us to delete this information.
.Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Visit our terms and conditions page or general privacy policy, or contact us for more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@reachu.io