Privacy Policy

Last Updated: June 29, 2023
Thank You For Using Reachu!

At Reachu we are committed to ensuring the highest level of trust and transparency. Thus, privacy and security of your personal data is of the utmost importance to us. Please carefully review our Privacy Policy before using our platform, website, infrastructure and services (“Solution”).
 
This Privacy Policy describes how we might gather, store, share and use personal information related to your use of our Solution. The Policy applies to the entire Reachu Solution. When this policy mentions “Reachu,” “we,” “us,” or “our,” it refers to ASGM Solutions AS, which is the sole owner of the Reachu Solution and responsible for your information under this Privacy Policy (the “Data Controller”).
 
By using or accessing the Reachu Solution you acknowledge that we might collect, use, and share your information as described in this Privacy Policy, in addition to the terms and conditions set forth in our Terms & Conditions.

Table of Content:

1. Personal Information Collected Through the Reachu Solution
2. Sharing of Your Information
3. Information Regarding Cookies
4. Data Retention
5.  EEA Residents - Your Rights
6. California Residents - Your Rights
7. Information About Children
8. Changes to the Privacy Policy
9. How to Contact Us

1. Personal Information Collected Through the Reachu Solution

When you use, access, register for the Reachu Solution, and purchase products or services facilitated through our Solution we collect certain information about you. The main reason for this is for us to be able to offer our Solution to you and deliver on the terms set forth in our Terms & Conditions. Examples of how and what we use your information for includes:

  • Processing of orders, let you manage your account, and enable you to sell products.

  • Continuously improve our Solution. Through collecting information on your recent visits to our Solution and which parts of the Solution you engaged with, this allows us to understand how our Solution is used so we can improve it.

  • Being Compliant. We use information provided by you to make sure we are compliant with local laws and regulations. For instance, tax compliance and fraud prevention.

Your decision not to supply us with required information could result in us not being able to provide our Solution to you.

1.1 Information you Provide

When you use our Solution you often provide information to us, such as when you register for an account or make a purchase. Information we collect depends on which services you want to use and may include:
 
-    Name
-    Email
-    Phone Number
-    Registered Address
-    Billing Information & Payment Method
-    Shipping Address
-    Tax Identification Number
-    Transaction Information
-    Location & Nationality
-    Company Name, Contact Person, & Company Registration Number

1.2 Information We Automatically Collect

When you use and access the Reachu Solution, such as when you visit our website, we might automatically collect information about how you use it and the devices you use to access it on. Information we might collect automatically:

  • IP Address

  • Device Information

  • Information on how you use our Solution

2. Sharing of Your Information

We only share your information as outlined in this policy. The reason we share your information is to be able to provide our services and Solution to you. We only share information with Service Providers and Companies of the following nature:

  • Companies that provide services to deliver and process your purchases, such as payment service providers and shipment and delivery providers.

  • Suppliers that you place an order from.

  • Law Enforcement and Authorities. For instance, in tax related matters and to avoid fraud.

We may provide third parties with aggregated but anonymized information and analytics about how our Solution is being used, before we do so, we will make sure that it does not identify you.

3. Information Regarding Cookies

Reachu uses cookies and similar technologies to help provide, protect, and improve the Reachu Solution.

3.1 What Are Cookies?

Cookies are small text files that are used to store or retrieve information to perform certain functions and remember visits to a website. There are 2 distinct types of cookies – session cookies and persistent cookies. A session cookie is only accessible while your browser is open and is deleted as soon as you navigate away from our website. A persistent cookie can remain on your computer for a pre-defined period of time, or until they are forcibly deleted. Other technologies including pixels, tags, web beacons or local storage also store and retrieve data on a device and are similar to cookies. A further explanation about cookies is available on: http://www.allaboutcookies.org/

3.2 How Reachu Uses Cookies

We use information gathered from cookies to help improve your experience on our Solution, for security and to personalize content. For example, they help us to identify and customize the experience for you, or to determine the most relevant related products or User Profiles to show you when you're browsing. The list below details how we use cookies on our Solution:

  • Necessary: These are required for the operation of our Solution. They include, for example, cookies that enable you to log into secure areas of our Solution. Examples of necessary cookies we use are JSESSIONID which is used as part of security to access the Solution or X-Mapping- which is used to route data and page requests to the correct server. These cookies are deleted when you close your browser.

  • Functionality: These are used to recognize you when you return to our Solution. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region). An example is stack_ch which allows us to track your entire journey on our Solution or gpv_p12 which captures which page on three.ie you've come from prior to the one you're on.

  • Session cookies: These are used to maintain your session when you sign in on Reachu, or when purchasing a product facilitated through our Solution. If you choose to deny this cookie, this will affect your ability to purchase online or to remain signed in on your account online. An example of a session cookies is PHPSESSID. The PHPSESSID cookie is set by our website to enable it to store state data. It is used to establish a user session and to pass state data via a session cookie. It helps maintain a logged-in status for a user between pages.

3.3 Third party cookies

We use cookies served by third parties in order to improve our Solution; personalize your experience; and understand how our Solution is used. We also use cookies to make our advertising on other websites more relevant. Using information collected about you for advertising purposes is known as targeted or behavioral advertising. You can opt out of this behavioral advertising on the web browser you are currently using with an "opt-out cookie" by visiting http://www.youronlinechoices.com/ie/your-ad-choices or by using the specific opt-outs listed below. If you choose to turn off online behavioral advertising it does not mean you will no longer receive online advertising, it means that the advertising you see may not be tailored to your interests or preferences on the web browser you are currently using.

3.4 Google Analytics

Google Analytics cookies are used to collect anonymous information about how visitors use our Solution. We use the information to compile reports and to help us improve our Solution. The information collected is anonymous and includes the number of visitors to the Solution, what pages they visited and where they have come to the Solution from. More information is available on: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

4. Data Retention

In general, we keep the information you provide us with and generate through our Solution, for as long as is necessary for the performance of the contract between you and Reachu (see Terms and Conditions) and to comply with our legal obligations. This means we keep the information as long as you have an account with us or upon the completion of a transaction. Once you terminate your relationship with us, we generally continue to keep certain information for legitimate business purposes, such as to ensure we are compliant with local tax laws and regulations and audit purposes.

5. EEA Residents - Your Rights

We want you to be in control of how your personal information is being used by us. As a user of Reachus´s Solution you have several rights associated with your information. In accordance with European General Data Protection Regulation (GDPR) you have the right to the following:

  • The right to access: You have the right to request Reachu for copies of your personal information. We may charge you a small fee for this service.

  • The right to rectification: You have the right to request that Reachu correct any information you believe is inaccurate. You also have the right to request Reachu to complete the information you believe is incomplete.

  • The right to erasure: You have the right to request that Reachu erase your personal information, under certain conditions.

  • The right to restrict processing: You have the right to request that Reachu restrict the processing of your personal information, under certain conditions.

  • The right to object to processing: You have the right to object to Reachu processing of your personal information, under certain conditions.

  • The right to data portability: You have the right to request that Reachu transfer the information that we have collected to another organization, or directly to you, under certain conditions.

These rights can be exercised at any time by updating your information and preferences in the account settings page on the Reachu Solution or contacting us at support@reachu.io. If you make a request, we have one month to respond to you.

6. California Residents - Your Rights

Third Party Marketing. California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your Personal Data to third parties for the third parties’ direct marketing purposes. Please contact us at the Contact Information below to request such data.

California Consumer Privacy Act:
The right to know what Personal Data is being collected about you.
The right to know whether your Personal Data is sold or disclosed and to whom.
The right to say no to the sale of Personal Data.

The right to access your Personal Data.
The right, in certain circumstances, to delete the information you have provided to us.
The right to equal service and price, even if you exercise your privacy rights, unless the difference in service and/or price is reasonably related to the value provided to you by your Personal Data.
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In certain circumstances, California consumers have the right to request that we delete their information. In addition, California consumers have the right to request, up to twice in a 12-month period, that a business that collects Personal Data about the consumer disclose to the consumer the information listed below for the preceding 12 months. We have the right to request verification of your identity for all requests for information.

  • The categories of Personal Data it has collected about that consumer.

  • The categories of sources from which the Personal Data is collected.

  • The business or commercial purpose for collecting or selling Personal Data.

  • The categories of third parties with whom the business shares Personal Data.

  • The categories of Personal Data that the business sold about the consumer and the categories of third parties to whom the Personal Data was sold, by category or categories of Personal Data for each third party to whom the Personal Data was sold.

  • The categories of Personal Data that the business disclosed about the consumer for a business purpose.

  • The specific pieces of Personal Data it has collected about that consumer.

7. Information About Children

Reachu´s Solution is not directed to children under the age of 16. We do not knowingly collect personal information from children under 16 years of age. If you are under the age of 16, please do not use the Reachu Solution and do not provide any personal information to us.

If you believe that we are processing the personal information concerning a child, please contact us using the information provided under the “How to Contact Us” section, at the bottom of this page.

8. Changes to the Privacy Policy

We reserve the right to change this Privacy Policy from time to time, to reflect how we are processing your information. If we make significant changes, we will make that clear on the Reachu Solution, or by some other means of contact such as email, so that you are able to review the changes before you continue to use our Solution. If you disagree to the updated Privacy Policy, you may cancel your account and discontinue using our Solution. If you do not cancel your account before the changes in the Privacy Policy becomes effective, your continued access to the Reachu Solution and use of our Solution will be subject to the updated Privacy Policy.

9. How to Contact Us

Thank you for using Reachu and reading our Privacy Policy. For any questions or concerns regarding this policy and how we process and handle your data, please contact us at support@reachu.io

This Privacy Policy was last updated: 10.06.2023.